Technical Support Specialist

Military Spouse Corporate Career Network • Melbourne, FL

14d • Onsite

About The Position

As a Technical Support Specialist, you'll serve as the frontline expert for OEMs, operators, and customers across Gogo's full product portfolio. Your day-to-day will involve remote and onsite troubleshooting of avionics configurations, satellite network issues, and cabin communications systems. You'll provide technical guidance on everything from VHF datalink and ATG networks to Inmarsat, Iridium, and ViaSat data, voice, and internet services. You'll also contribute to product development by supporting QA activities, software regression testing, and lab-based hardware configuration. You'll be the person others turn to when something isn't working, which is a position of real standing. Customers, operators, and even Gogo's own engineers will rely on your judgement to get to the bottom of complex problems, often with an aircraft waiting on the answer. Become the one who consistently finds the fix, and you quickly become indispensable.

Requirements

• Bachelor's degree in a STEM field, or equivalent technical work experience
• 1-2 years in customer support or technical support
• Clear customer communication under time pressure
• Remote technical support and fault diagnosis
• Multi-tasking across concurrent support cases
• Troubleshooting connectivity networks
• Issue documentation and structured escalation
• IP networking — routers, switches, and network protocols

Nice To Haves

• Multi-lingual communication
• Business aviation industry and aircraft communications knowledge
• Cisco or enterprise IP networking hardware experience
• Software regression testing or QA experience

Responsibilities

• Serve as the frontline expert for OEMs, operators, and customers across Gogo's full product portfolio.
• Provide remote and onsite troubleshooting of avionics configurations, satellite network issues, and cabin communications systems.
• Provide technical guidance on VHF datalink and ATG networks to Inmarsat, Iridium, and ViaSat data, voice, and internet services.
• Support QA activities, software regression testing, and lab-based hardware configuration.
• Troubleshoot complex problems with aircraft waiting on the answer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level