Technical Support Specialist
About The Position
Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently. As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting and troubleshooting integrations across HR, payroll, and business systems. You’ll work with APIs, data, and real production environments - not traditional IT support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience.
Requirements
- 3+ years of proven experience with OOP - Java, C#, Python etc.
- University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
- Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.
- Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
- Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
- Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.
Nice To Haves
- Experience working with or supporting Salesforce Service Cloud.
- Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
- Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.
- Exposure to HR and/or finance data integrations.
- Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.
- Additional language skills such as French, Spanish, Arabic, or other languages.
Responsibilities
- Troubleshoot integration issues across APIs, data flows, and connected systems
- Identify root causes and resolve production issues
- Analyze logs and system behavior to diagnose problems
- Collaborate with developers, consultants, and clients
- Manage support cases and communicate updates clearly
- Contribute to testing and continuous improvements
Benefits
- Work from home with flexible hours.
- 4 weeks of paid vacation annually.
- Comprehensive health benefits package for you and your family.
- Team events and opportunities to connect with colleagues.
- Opportunity to work with cutting-edge technologies.
- Competitive base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
