Technical Support Specialist
Nasco Industrial Services & Supply• Fairbanks, AK, US, AK
•Onsite
About The Position
NASCO Industrial Services & Supply LLC (NISS) is seeking a motivated and safety-focused Technical Support Specialist to provide technical support and maintenance services for mining and drilling contractors. This position is responsible for servicing rock-drilling equipment, maintaining down-hole drilling tools, troubleshooting mechanical issues, and supporting both open-pit and underground drilling operations. The ideal candidate is mechanically inclined, enjoys working in the field, and can perform effectively in remote and challenging environments.
Requirements
- Strong mechanical aptitude and troubleshooting skills.
- Ability to work independently in remote field environments.
- Valid driver’s license with a clean driving record.
- Ability and willingness to travel frequently, including overnight and extended travel to remote job sites.
- Ability to perform physically demanding work, including lifting heavy equipment and components.
- Ability to work safely in harsh weather conditions and rugged terrain.
- Ability to pass pre-employment and ongoing drug and alcohol screenings.
- Strong communication and problem-solving skills.
Nice To Haves
- Experience with rock-drilling equipment, mining operations, or drilling tools.
- Knowledge of top-hammer and DTH drilling systems.
- Previous field service, mechanical maintenance, mining, construction, or heavy equipment experience.
- Familiarity with open-pit and underground mining environments.
Responsibilities
- Provide guidance on the proper use, handling, and best‑practice operation of drilling tools, assemblies, and down‑hole components to support safe and effective performance.
- Travel to customer locations, mine sites, and drilling operations throughout assigned territories, including open-pit and underground mines.
- Provide technical support to mining and drilling contractors regarding drilling procedures, tool applications, and equipment performance.
- Recommend corrective actions to minimize equipment downtime.
- Assist with inventory control, parts management, and consumable tracking.
- Maintain a safe work environment and comply with all company, customer, and regulatory safety requirements.
- Build and maintain positive relationships with customers through professional service and technical expertise.
Benefits
- Comprehensive benefits package (health, dental, vision, life, etc.)
- 401(k) or equivalent retirement plan
- Travel per diem / allowances
- Training, certification support, and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
