Technical Support Specialist

Jam • Baie-D'Urfé, QC

2d

About The Position

We are seeking a Technical Support Specialist with a strong background in audio technology to join our team. This role combines technical expertise, customer support, and communication skills in a fast-paced, client-facing environment supporting professional audio products. The ideal candidate brings hands-on experience in live sound, audio production, or music technology, along with the ability to translate technical knowledge into clear, customer-friendly solutions.

Requirements

• Diploma or formal training in Audio Engineering, Recording Technology, or related field (or equivalent hands-on experience)
• Experience in live sound (FOH, events, corporate AV)
• Experience in audio production or music environments
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy

Nice To Haves

• Experience in customer service, retail, or client-facing roles
• Familiarity with audio brands and equipment (e.g., mixing consoles, microphones)
• Experience with helpdesk platforms (e.g., Zoho Desk or similar)
• Basic proficiency in Microsoft Excel and Office tools

Responsibilities

• Provide technical support to customers via phone, email, and helpdesk systems
• Troubleshoot audio equipment issues (e.g., mixers, microphones, signal flow)
• Deliver clear, accurate, and timely solutions to customer inquiries
• Document customer interactions and maintain accurate records
• Support internal teams with product knowledge and issue resolution
• Represent the brand professionally in all customer interactions
• Participate in ongoing product and technical training

Benefits

• Health & Dental
• Vision
• Life Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Wellness Incentive Program
• Employee Assistance Program
• RRSP matching program
• Flextime
• Summer hours
• Paid vacation
• Personal time off
• Casual and fun environment
• Generous employee discount on all our cool gear
• On-going learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees