Technical Support Specialist
Masimo•Milano, TX
•€28,000 - €36,000•Onsite
About The Position
We are looking for people who can, do and will make a difference. Are you interested to hear more about this position? Please send your full application through our website. To learn more about us, please visit: www.masimo.com.
Requirements
- 2-3 years’ experience in customer service role
- Strong ‘hands-on’ skills, with ability to perform detail-oriented work with high degree of accuracy
- Must have flexibility in reacting to new situations and adaptability for working in a new environment
- Must be PC literate, have excellent organizational, communication, and writing skills
- Ability to travel both domestically and internationally; eligible to apply for a Passport
- Ability to work on a rotating after-hours on-call schedule
- Ability to lift 45 lbs on an occasional basis
- Fluent in Italian and English
Responsibilities
- Receive and respond to telephone calls and emails from end users
- Document all complaints and failures per the Masimo Quality System
- Provide first and second level technical support and training
- Initiate repair/replacement of failed and/or defective products
- Be the customer advocate for all matters involving Service
- Provide technical consulting to sales team
- Follow up on Technical Bulletins for Masimo products
- Identify potential Customer training issues and propose solutions
- Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
- Maintain a knowledge base of troubleshooting training
- Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
- Provide technical review of all training and supporting user interface documentation
- Monitor Technical Support process and procedures. Initiate changes to optimize the process
- Be able to work with and be knowledgeable of biohazard products and procedures
- Maintain account management for service related activities
- Occasional domestic and international travel might be required to visit problem hospitals, doing competitive product research and/or maintaining customer perspective
- During travel, must be able to lift up to 45 pounds of tools and equipment
- Perform all other duties as assigned or required
Benefits
- bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
