Technical Support Specialist - COOP

CLAAS • Omaha, NE

24d • Onsite

About The Position

CLAAS of America Inc. is seeking a Technical Support Intern to provide in-field technical support for assigned CLAAS products. The role supports dealers and customers at dealer locations, customer sites, and in the field by investigating concerns and identifying resolutions. It also performs repairs, conducts field tests, and assists with Product Improvement Programs and campaigns.

The position schedules dealer and customer visits as directed by the technical needs of the Field Support and Warranty Manager, and regularly reports visits, territory activity, results, and variances. It proposes necessary actions and works closely with the Field Support and Warranty Manager. Additional work includes fabricating, installing, and instrumenting parts for field validation; presenting test results to Service, Product Management, and Engineering; reviewing documents and manuals; and participating in training and other assigned tasks.

This position involves extensive travel, expected to be 60%–100%. Stays of one to four weeks may be required during regional harvest activities, when two to three weekends away from home at a time are probable. Applicants must be eligible to work in the U.S. and have a valid driver’s license and passport. The listed start date is May 17, 2027.

Requirements

• Must be eligible to work in the U.S.
• Must have a valid driver’s license and passport.
• Working toward a bachelor’s degree with an emphasis in a technically related field, or equivalent experience.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent written and oral technical communication skills and excellent interpersonal skills.
• Proficiency using computers in MS Windows, including Outlook and Microsoft Office, and willingness to learn other programs as required.
• Ability to meet deadlines and handle a high-volume workload in a fast-paced environment with strong attention to detail.
• Ability to undertake extensive travel of 60%–100%, including extended stays and weekends away from home.

Nice To Haves

• Agricultural-based studies are a plus.
• Agricultural equipment background, with experience in operation, maintenance, and repair of agricultural equipment, is preferred.

Responsibilities

• Provide technical and service support for assigned CLAAS products at dealer locations, customer sites, or in the field.
• Investigate equipment concerns and identify effective resolutions.
• Perform necessary repairs to assigned CLAAS products.
• Conduct assigned field test activities.
• Assist with Product Improvement Programs and campaigns.
• Schedule dealer and customer visits as directed by the technical needs of the Field Support and Warranty Manager.
• Report customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Report results and variances daily, propose necessary actions, and work closely with the Field Support and Warranty Manager.
• Fabricate, install, and instrument parts for field validation as needed.
• Present test results in writing and verbally to Service, Product Management, and Engineering.
• Support Service office personnel in Omaha by reviewing documents and manuals and performing other support activities.
• Participate in internal training programs and technical training efforts, and complete other tasks assigned or required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern