Technical Support Specialist,

RELX • Dayton, OH

28d • $44,500 - $74,100

About The Position

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment.

Requirements

• High school-level knowledge of computer hardware and software.
• High school degree, technical certifications, or equivalent work experience required.
• Hardware/software installation skills.
• Hardware/software troubleshooting skills.
• Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving and organizational skills.
• Ability to travel less than 25%.

Nice To Haves

• A+ Certification or other technology certifications a plus.

Responsibilities

• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
• Install and configure desktop systems and workstations.
• Support end users with technical issues under supervision.
• Assist with network-related troubleshooting activities.
• Perform all other duties as assigned.

Benefits

• Shared parental leave
• Study assistance
• Sabbaticals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED