Technical Support Specialist (Mid-shift)

Navanta, LLC • Tulsa, OK

20d • Onsite

About The Position

The Support Technical Specialist I is a staff position that provides technical support assisting end-users with their day-to-day technical issues. This role acts as the initial contact for all end-users that need technical support, answering the support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. The specialist will clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed, while following defined procedures and policies to resolve recurring issues. More sensitive or complex end-user problems will be escalated or involved senior technicians.

Requirements

• Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and management.
• Basic understanding of Internet technologies and products.
• At least one year of technical work experience or equivalent education.
• Use of a personal mobile phone is required for work-related communication.

Nice To Haves

• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Responsibilities

• Provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
• Act as the initial contact for all end-users that need technical support.
• Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed