Technical Support Specialist (Hybrid)
About The Position
As a Technical Support Specialist, you will join a close-knit engineering community driven by a shared passion to help keep people, property, and places safer everywhere. In this role, you will work in a people-first culture that encourages critical thinking and empowers you to maximize your professional potential. You will provide a true assisted experience, utilizing Priority Intelligence™ and advanced infrastructure to augment your troubleshooting workflows and deliver rapid, high-impact solutions to our global customers. Success in this position is defined by an inclusive, customer-first mindset, a systematic approach to technical investigation, and a strong curiosity to learn about a diverse set of pioneering technologies. If you enjoy getting to the bottom of complex issues, exploring technological innovations, and driving meaningful, real-world impact, we want you on our team.
Requirements
- High School Diploma or equivalent baseline credential
- 2+ years of experience in an IT environment
Responsibilities
- Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums
- Analyze systematic product behaviors and devise creative technical solutions for unique environmental variables
- Diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure
- Document software, hardware, and network configurations comprehensively within our case management tracking repository
- Prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats
- Escalate unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics
- Support public safety and enterprise operations by delivering an empathetic, high-urgency response to system inquiries
- Maintain an advanced operational understanding of network topologies, server environments, and video processing software
- Learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation
Benefits
- Referral Payment Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
