Technical Support Specialist (non-IT)

Springs Window Fashions • Clinton Township, PA

19h

About The Position

Springs Window Fashions is hiring a Technical Support Specialist for its customer service team. The role handles inbound calls only; it does not involve sales calls or cold calling. The specialist provides pre-sales and post-sales assistance to customers, including answering product questions, entering orders, tracking order status, troubleshooting, and issuing credits. The listed hourly pay is $16.50, with opportunities for continued advancement. The company describes its work environment as fun and engaging, with events and celebrations throughout the year.

The role works in a normal office environment. The listed schedules are 10:00 a.m.–6:30 p.m. or 11:30 a.m.–8:00 p.m., Monday through Friday.

Requirements

• High school diploma.
• Basic computer skills.
• Good written, oral, and listening communication skills; approachable manner.
• Ability to build relationships with customers.
• Good analytical skills.
• Multitasking skills.
• Reliability.

Responsibilities

• Handle inbound customer calls; no sales calls or cold calling.
• Provide pre-sales assistance by answering questions about products using catalogs and help screens.
• Enter orders for sample swatches, quotes, and new orders.
• Provide post-sales assistance, including order status updates and order tracking.
• Troubleshoot using available guides.
• Enter orders for parts, repairs, and remakes.
• Issue credits.

Benefits

• 401(k) and matching
• Quarterly bonus/gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off
• Health insurance for full-time associates
• Vision insurance for full-time associates
• Dental insurance for full-time associates
• Life insurance for full-time associates
• Disability insurance for full-time associates
• Health and flexible spending accounts for full-time associates
• Paid time off for full-time associates
• Paid holidays for full-time associates
• Tuition reimbursement for full-time associates
• Monthly pop-up events and competitions
• Holiday luncheons
• Annual Customer Service Week celebration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED