AMS - Technical Support Specialist
About The Position
We are currently seeking a Pro Audio Technical Support person to join our American Music & Sound Support Team. This role involves providing technical assistance to clients and dealers, developing a deep understanding of assigned product lines, and educating customers on product setup and usage. The position supports a variety of customers, including sound engineers, DJs, artists, dealers, and end-users, requiring the ability to adjust support levels based on customer knowledge. The role also involves providing dealers with technical and pricing information and supporting Pro Audio, keyboard, and DJ product lines from brands such as Allen & Heath, Nord, CAD, Fostex, and Reloop.
Requirements
- Proficiency with Microsoft Office Applications.
- Excellent communications skills (written/verbal) and interpersonal skills.
- Demonstrated organizational ability and follow-through.
- Demonstrated ability to work in a fast paced, dynamic environment.
- Demonstrated ability to work harmoniously in a team as well as autonomously.
- Must be able to work Canadian Holidays that do not correspond with US holidays.
- Strong attention to detail.
- Bilingual in French and English (English is required as we do Business across Canada and the US).
Nice To Haves
- Technical experience or training.
- Spanish will be considered an asset.
Responsibilities
- Report to the Manager of Technical Support.
- Provide technical support to clients and dealers via phone and email.
- Assist with product information, troubleshooting, and technical questions.
- Develop a strong understanding of assigned product lines and common technical issues.
- Diagnose product problems and recommend appropriate solutions.
- Educate clients on the correct setup and use of products.
- Support a wide range of customers, including: Sound and touring engineers, DJs, Artists, Dealers, and everyday end users.
- Adjust the level and style of technical support based on each customer's technical knowledge.
- Provide dealers with appropriate technical and pricing information.
- Support Pro Audio, keyboard, and DJ product lines, including: Allen & Heath, Nord, CAD, Fostex, Reloop, and other keyboard and DJ brands.
Benefits
- Flexible working arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
