Technical Support Specialist - Weather Radar

vaisalaoyj

7d•Onsite

About The Position

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. We are looking for a Technical Support Specialist - Weather Radar on our CareTech team in our Louisville, Colorado office. This will be an onsite position. The Technical Customer Experience Specialist (TCX) is responsible for delivering high-quality technical support to customers, ensuring superior service and fostering strong relationships. This role actively engages with customers to enhance their experience, anticipate their needs, and drive commercial opportunities such as upselling and cross-selling. This role has a regional / global scope with Operational impact.

Requirements

Experience supporting weather radar systems (C‑band, X‑band, and/or S‑band) or similar remote sensing systems.
Familiarity with Doppler weather radar concepts and products (reflectivity, velocity, dual‑pol, etc.) for C/X/S‑band systems.
Basic understanding of RF signal chains in radar (antenna, transmitter, receiver, amplifiers, waveguides, coax for C/X/S‑band).
Ability to diagnose weather radar performance issues (clutter, attenuation, calibration, interference) on C‑, X‑, and S‑band systems.
Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
Advanced problem-solving, troubleshooting, and case management abilities.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
Commercial awareness – ability to recognize business opportunities through customer interactions.
Must currently be eligible to work in the U.S.

Nice To Haves

Experience with technical support tools and CRM systems is desirable.

Responsibilities

Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
Analyze, diagnose, and resolve technical issues, escalating complex cases when necessary.
Maintain detailed records of customer interactions, ensuring proper tracking and case resolution.
Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
Develop a deep understanding of customer needs and provide proactive solutions.
Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.
Consistently adapt and exchange information with internal and external stakeholders.
Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
Develop and maintain a strong understanding of Vaisala products and customer applications.
Provide insights from customer interactions to inform product improvements and technical documentation.
Collaborate with internal teams to refine customer support processes and enhance customer experience.