Technical Support Specialist / Service Delivery Technician (Arlington, TX)

Resultant•Arlington, TX

27d•Onsite

About The Position

Resultant is seeking a Technical Support Specialist / Service Delivery Technician to join their team and help solve clients' toughest problems. This role involves providing exceptional support to clients, escalating issues appropriately, preparing hardware, maintaining documentation, and delivering on operational and project commitments. The specialist will also perform maintenance activities, monitor alerts, and collaborate with smart, thoughtful people to meet client needs. The role requires strong organizational, prioritization, planning, and timely delivery skills.

Requirements

Excellent communication and customer service skills, both written and oral
Ability to explain technical challenges and solutions to just about anyone, regardless of their background
Willingness to participate in an on-call rotation and provide after-hours support as necessary
At least 1-3 years of experience as a Desktop Support Specialist or similar role
Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
Applications and Products: Office 365, SharePoint, QuickBooks

Nice To Haves

Prior experience working for a Managed Service Provider (MSP) is preferred

Responsibilities

Provide amazing support to clients, greatly exceeding their experience.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Prepare desktops, laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.