Technical Support Specialist Intern
About The Position
The Technical Support Specialist Intern is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class Customer Success, which has earned us a 98% customer satisfaction rating! A Technical Support Specialist Intern demonstrates excellent communication skills, strong technical aptitude, and high attention to detail. You’ll be the go-to person for enabling customer integrations for an upcoming project. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.
Requirements
- Able to work up to 20 hours/week
- Can start immediately and be available through August 1
Nice To Haves
- Tech-savvy and motivated to learn a new product quickly
- Basic understanding of Prismatic, Azure Table Storage, or similar platform
- Moderate knowledge of REST APIs
- Provide exceptional customer service for integration troubleshooting issues
- Adhere to SLAs set for the project
- Maintain a high level of customer satisfaction through professional and courteous service
- Work closely with the Manager, Support Services to adhere to project goals and timeline
- Work cross-functionally across Customer Success Support and Retention teams, as well as with the Engineering team
Responsibilities
- Configure integrations via 3rd party software
- Manage projects end to end
- Manage customer communication about projects
- Keep management informed of progress
Benefits
- Flexible Schedule
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
