Technical Support Specialist III (Part-Time) – Linux Support
About The Position
The Technical Support Specialist III provides advanced technical support for desktop computer systems and other technology-based systems used by University faculty and staff, with a specialized focus on Linux-based systems and environments. Under minimal supervision, the role supports operating systems, software, hardware, peripherals, and related technologies, and serves as a technical resource for complex troubleshooting. It also supports Windows, macOS, and other standard end-user technologies as needed. The position may act as an escalation point and subject matter resource for Linux-related issues, collaborating with other technical teams and vendors to research and resolve complex problems. The employee may participate in equipment purchasing and recommendations, technical projects, process improvement, documentation, and knowledge sharing. The position interacts with a broad range of clients and requires strong communication and customer service skills, along with the ability to use varied technical resources. The role is based in a normal office environment. Physical effort typically involves sitting at a desk or table, and office equipment is used. The stated salary range is $27.21–$43.56 per hour; individual rates depend on qualifications, performance, equity, market rates, and budget. Benefits are described as comprehensive and competitive, with eligibility dependent on employment status, FTE workload, and weekly standard hours.
Requirements
- High school diploma or equivalent high school certification, or a combination of education and/or experience.
- Five years of relevant work experience.
- Strong customer service skills, including strong written and verbal communication skills.
Nice To Haves
- Associate degree or bachelor's degree.
- Accountability, communication, computing platforms, customer service, liaison work, office productivity software, oral communications, prioritization, system administration, and written communication skills.
Responsibilities
- Provide daily desktop support, including operating system, software installation and maintenance, and hardware support, with a particular focus on Linux systems and applications.
- Serve as a technical resource for Linux support and assist with complex Linux-related issues.
- Respond to assigned tickets; evaluate, prioritize, resolve, or escalate problems and requests to appropriate support areas.
- Act as the front-facing support liaison for desktop-related support issues.
- Provide support documentation and collaborate with higher-level technical areas on planning and issue resolution.
- Perform assigned project tasks, including system upgrades, system integration, and system administration; project planning related to system administration may also be conducted.
- Act as a liaison between customers and senior technical staff.
- Set up, install, configure, and deploy PCs and peripheral equipment, including pricing, purchasing, and billing equipment to the appropriate source.
- Serve as an escalation point for audiovisual issues in classroom and conference spaces, provide support in those spaces, learn customer needs, and develop strategies to deliver requested support.
- Maintain a broad understanding of technologies and keep abreast of new technologies through formal training, self-paced or on-the-job training, conferences, and engagement with peers.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
