Technical Support Specialist III, IR Client Services

UT Southwestern Medical Center • Dallas, TX

1d • Onsite

About The Position

UT Southwestern is seeking an experienced Technical Support Specialist III to provide advanced desktop, printer, mobile device, and peripheral support for faculty and staff. This role includes in-depth troubleshooting across hardware, software, networking, and telecommunications while ensuring all systems meet UT Southwestern Information Security requirements. The position is fully onsite within a 24/7/365 hospital environment and requires flexibility beyond standard business hours.

Requirements

• High School
• 6 years related experience
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• Strong, reliable work ethic with flexibility to work outside normal hours
• DRIVERS LICENSE If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire

Nice To Haves

• ServiceNow experience preferred
• A+ Certification preferred
• Associate's Degree in related field.
• Bachelor's Degree in related field.

Responsibilities

• Provide advanced support for desktops, printers, mobile devices, and peripherals
• Troubleshoot complex hardware, software, networking, and telecommunications issues
• Install and configure approved software, devices, and equipment
• Ensure compliance with UT Southwestern Information Security requirements
• Participate in rotating holiday, after-hours, and emergency coverage
• Perform additional duties as assigned
• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Provide working supervision to other Technical Support Specialists; trains, or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED