Technical Support Specialist II, IR Client Services

UT Southwestern Medical Center • Dallas, TX

1d • Onsite

About The Position

UT Southwestern is seeking a Technical Support Specialist II to provide desktop, printer, and peripheral support for faculty and staff. This role focuses on troubleshooting hardware/software issues, installing approved equipment, and ensuring all systems meet Information Security requirements. The primary work hours are 8 am - 5 pm Monday - Friday. This is a 100% on-campus position.

Requirements

• High School Diploma or equivalent.
• 4 years related experience required.
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days.

Nice To Haves

• Associate's Degree in related field, or Bachelor's Degree in related field.

Responsibilities

• Diagnose and resolve routine computer, printer, and peripheral issues.
• Perform preventive maintenance and basic repairs.
• Install approved software, PCs, printers, and related devices.
• Escalate complex issues to senior technical staff.
• Maintain compliance with Information Security standards.
• Support general IT needs as assigned.
• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED