Technical Support Specialist III, IR Client Services

UT Southwestern Medical Center • Dallas, TX

12d • Onsite

About The Position

The Technical Support Specialist III provides frontline support for radiology applications and delivers comprehensive desktop, printer, peripheral, and monitoring assistance to UT Southwestern faculty and staff. This role supports managed computing hardware and software, networking, and telecommunications equipment while ensuring all desktop environments remain compliant with UT Southwestern Information Security standards. This position is primarily hospital‑based and operates on a Monday–Friday day‑shift schedule. The role requires regular travel within the DFW metroplex and occasional travel outside the area, including visits to remote radiology users’ homes to deliver, install, and configure equipment.

Requirements

• Strong documentation and interpersonal communication skills
• Flexibility to work outside standard hours when needed
• ServiceNow experience required
• High School diploma
• 6 years related experience
• Valid Texas Drivers License (if using a University-owned vehicle)
• Pass a Motor Vehicle Records (MVR) check (if using a University-owned vehicle)
• Complete drivers training (or van training, if applicable) (if using a University-owned vehicle)

Nice To Haves

• A+ or other relevant IT certifications preferred
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• Associate's Degree in related field.
• Bachelor's Degree in related field.

Responsibilities

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Provide working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED