Technical Support Specialist II
About The Position
Assists in the overall design and configuration of complex information technology infrastructure and provides guidance and technical escalation for lower level staff. Plans, installs, configures, maintains, and troubleshoots data and communication systems and networks, servers, applications, and associated assemblies. Participates in quality assessment and continuous quality improvement. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.
Requirements
- Technical escalation skills
- Proficiency in data and communication systems and networks
- Proficiency in servers and applications
- Knowledge of quality assessment and continuous quality improvement
- Adherence to safety and infection control standards
- Customer-focused approach
Responsibilities
- Design and configuration of complex information technology infrastructure
- Guidance and technical escalation for lower level staff
- Planning, installation, configuration, maintenance, and troubleshooting of data and communication systems and networks, servers, applications, and associated assemblies
- Participation in quality assessment and continuous quality improvement
- Compliance with all appropriate safety and infection control standards
- Performing all job duties and responsibilities in a courteous and customer-focused manner
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
