Technical Support Specialist II, Ophthalmology

UT Southwestern Medical Center•Dallas, TX

6d•Onsite

About The Position

Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff with respect to personal computing hardware and software, computer networking, and/or telecommunications. The Technical Support Specialist II provides advanced technical support to faculty and staff within the Department of Ophthalmology. Responsibilities include troubleshooting and supporting desktops, laptops, printers, mobile devices, peripherals, software, networking, and telecommunications systems while ensuring compliance with UT Southwestern Information Security standards. The position is 100% onsite and requires a dependable, customer-focused professional with strong troubleshooting skills, a solid work ethic, and flexibility to work outside normal business hours as needed. The role requires regularly lifting, carrying, moving, and setting up computer hardware and related equipment weighing up to 25 pounds. Equipment may include monitors, desktop CPUs, printers, docking stations, and other technology devices. The employee must be able to transport, install, and relocate equipment as needed to support departmental operations.

Requirements

High school diploma or equivalent.
Four years of related experience; additional coursework in a related field, such as computer science or management information systems, may be considered year for year in lieu of the minimum experience.
If the area of employment requires use of a University-owned vehicle, a valid Texas driver's license, a passing Motor Vehicle Records check, and completion of driver or van training are required within 30 days, in accordance with UTS Policy 157, Appendix B.
Ability to regularly lift, carry, move, and set up computer hardware and related equipment weighing up to 25 pounds.
Ability to transport, install, and relocate equipment.
Strong troubleshooting skills, customer focus, a solid work ethic, and flexibility to work outside normal business hours as needed.

Nice To Haves

Associate's degree in a related field.
Bachelor's degree in a related field.

Responsibilities

Supports the full end-user computing experience, including computer hardware and software, printers, copiers, scanners, audio visual equipment, and mobile devices.
Diagnoses and repairs routine and complex end-user problems independently or by escalating them to senior technical staff or other teams.
Performs preventative maintenance of end-user devices and associated peripherals.
Manages the lifecycle of end-user devices, including deployment and decommissioning of assets.
Works in the Service Desk role after hours as needed.
Advises customers about their technology needs and provides associated costs and vendor quotes.
Acts as a liaison between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end-user computing environment.
Performs other duties as assigned.

Benefits

PPO medical plan available on day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid time off available on day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
Competitive and comprehensive benefits, including healthcare and paid holidays.
On-site childcare.
Wage and merit increases.