Technical Support Specialist II

Thermo Fisher Scientific • Hillsboro, OR

8d • Onsite

About The Position

The Technical Support Specialist II supports installation, uptime, and repair of sophisticated equipment and systems for Thermo Fisher Scientific’s Semiconductor business within the Materials and Structural Analysis Division. Based at the Hillsboro, Oregon site, the role partners with field service, New Product Development, Applications, Operations Engineering, Marketing, and product quality teams to support existing systems and new product development. The specialist develops and validates troubleshooting methods and documentation, contributes service requirements to technology roadmaps, and leads product and process improvements to improve equipment performance.

Requirements

• High school diploma and at least 2 years of relevant experience, or equivalent military training; alternatively, a bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics with no prior relevant experience.
• Comfort working with analytical equipment.
• Broad technical knowledge, practical skills, and multidisciplinary troubleshooting skills.
• Experience with analytical equipment involving electronics, software, physics, or mechanics, such as electron microscopes, wafer steppers, MRI scanners, pharmaceutical equipment, or related semiconductor equipment.
• Strong technical writing skills.
• Ability to work with demanding customers and understanding of the importance of customer relations.
• Self-starter who is highly productive without supervision.
• Project leader skills.
• Business proficiency in English, both verbal and written.
• Ability to travel 20%–40% of working time.

Nice To Haves

• Experience with LDB.
• Other language skills.

Responsibilities

• Partner with the field service team to quickly diagnose and repair assigned product lines.
• Work with Marketing, New Product Development, Applications, and Operations Engineering on technology roadmaps, incorporating service requirements and sustaining support throughout the system life cycle.
• Analyze equipment downtime and failures to influence and improve mean time to repair (MTTR), mean time between failures (MTBF), and overall performance.
• Diagnose service needs and define or build field service work instructions covering tools, repair, installation, spare parts and consumables, and diagnostic and test procedures.
• Provide feedback to product quality teams and analyze and initiate system and subsystem improvement projects.
• Develop or provide primary input for sophisticated troubleshooting documentation, and validate troubleshooting documentation and software.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level