Technical Support Specialist II

Culligan Quench•Las Vegas, NV

2d•Remote

About The Position

Culligan Quench is seeking a Technical Support Specialist II to serve as a technical lead and subject matter expert within our Product Support & Training team. This role focuses on advanced troubleshooting, supporting new product rollouts, leading training, and improving product performance across the business. Youâ€™ll work cross-functionally with Service, Sales, Supply Chain, and Product teams to strengthen technical capability and reduce service complexity. This is a great fit for someone who enjoys solving complex problems, teaching others, and driving consistency at scale. This role requires the ability to travel up to 25%. The ability to travel overnight is also a requirement.

Requirements

4+ years of experience in technical support, field service, or product support
Strong troubleshooting skills across plumbing, electrical, refrigeration, or similar systems
Experience training others or supporting escalated technical issues
Ability to operate independently and lead in ambiguous situations
Strong communication skills, including the ability to simplify technical concepts
Proficiency in Spanish (oral and written)
Proficiency in Microsoft Office and systems like Salesforce and RingCX

Responsibilities

Serve as a technical expert supporting internal teams, distributors, and service partners
Lead and deliver technical training programs (virtual and in-person)
Support complex installations, site assessments, and escalated technical issues
Develop training materials and troubleshooting guides
Track and analyze service trends to identify opportunities for improvement
Partner with Product and cross-functional teams to provide feedback on product performance
Support national (and occasional international) training and rollout initiatives