Technical Support Specialist I

3MD Inc. • Redmond, WA

1d • $25 - $30 • Onsite

About The Position

The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.

Requirements

• High School Diploma
• 1-3 years of Experience
• 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
• Forklift certification or willingness to obtain
• Strong ability to troubleshoot hardware and software problems
• Travels to customer locations as necessary to provide service
• Strong written and verbal communication skills
• Attends regular ongoing education as scheduled by the employer or manufacturer of equipment

Responsibilities

• Install, configure, and maintain Denali Solutions at customer locations
• Collaborate with clients to understand their unique requirements and provide tailored solutions
• Conduct on-site assessments to ensure compatibility and optimal performance of systems
• Provide training to client's staff on the operation and maintenance of installed systems
• Collaborate with the engineering team to enhance and customize solutions based on client feedback
• Maintain accurate documentation of installations, configurations, and troubleshooting procedures
• Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization

Benefits

• medical, dental, and vision insurance
• a 401(k) plan and company contribution
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits
• up to 6 scheduled paid holidays
• up to 112 hours of PTO based on years of service
• up to 8 hours of paid volunteer time
• Additional paid sick leave is also provided if required by state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED