Technical Support Specialist I

DIESEL LAPTOPS LLC • Irmo, SC

5d • Onsite

About The Position

The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.

Requirements

• Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email
• Adaptability and flexibility to changing environment
• Comfortable working in a dynamic, high volume, fast-paced environment.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to maintain confidential information and professional boundaries.
• Ability to understand and ensure compliance with policies, procedures, and laws.
• Ability to develop and maintain business relationships.
• Proficient in MS Office.

Nice To Haves

• Customer service or technical support experience is a plus

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Troubleshooting technical issues as identified
• Creating detailed records regarding reported requests, issues, and solutions
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Adhering to all corporate policies, practices, and controls.
• Other Duties as Assigned

Benefits

• Competitive salary and benefits package.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED