Technical Support Specialist I

Federal Signal Openings • University Park, IL

1d • Onsite

About The Position

Using established practices and procedures, the technical support specialist provides initial technical support for basic customer issues relating to assigned business unit’s products. Support will be provided through various contact methods to both internal and external customers in a support center environment.

Requirements

• Associate degree in engineering, related technical discipline or work history in technical support role.
• Minimum of one (1) years’ experience in a customer-facing support role, preferably in a technical, business-to-business (B2B) environment
• Capable of learning technical products, systems, solutions, their associated technologies as well as their applications.
• Solid interpersonal skills, business sense and professionalism to communicate with all levels of management and customers.
• Customer service oriented.
• Good written and verbal communication skills, capable of effectively and professionally engaging customers telephonically and through other media (e.g., email, web portals, etc.).
• Strong partnering and collaboration skills.
• Willingness and ability to take direction from multiple sources.
• Must be able to multi-task while maintaining adherence to established policies, procedures and deadlines.
• Resourceful, confident, and capable of solving problems.
• Organizational skills and ability to prioritize and respond to changes in workflow.
• Solid team orientation, possessing integrity and strong work ethic.

Responsibilities

• Provides first-line of post-sales technical support of assigned products via telephone, email, chat, and remote control/ assist software.
• Answers basic questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues.
• Provides other ad hoc support and duties as assigned.
• Acquires Federal Signal and industry knowledge through continuous training.
• Periodically participates in customer site visits and industry trade shows and events.

Benefits

• annual bonus potential
• insurance (life, medical, dental, vision)
• paid holidays
• paid vacation
• 401(k) with matching contributions
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees