Technical Support Specialist I, FME Form/Flow

Safe Software

6d•Remote

About The Position

Safe Software is looking for an FME Technical Support Specialist (Level 1) to join our Customer Experience team. In this role, you’ll work closely with a team of fellow Specialists to dive into and resolve the data integration challenges our FME Users are facing. You’ll provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service. As a Technical Support Specialist, your core focus is to provide top-notch support, conduct product demonstrations, create training materials, and keep up with the latest technologies and trends. About The Team Our Customer Experience team consists of a group of Technical Support Specialists who work directly with our customers to maximize the value of their data with FME. You’ll work closely with fellow team members to help users address the challenges they face, and provide support, knowledge content, product demonstrations and proof of concepts that showcase the power of FME.

Requirements

1- 2 years of experience in a customer service role, technical support or consultancy.
Knowledge of common data challenges, such as schema management, validation, and filtering.
Experience with ETL processes, and/or developing data/application integrations.
Working knowledge of Windows operating systems.
Effective communication skills to articulate technical information in accessible language.
Empathetic and customer-centric.
Works well independently and in a team with minimal supervision.
Self-motivated and eager to learn new technologies (FME Platform).
Able to think critically and propose solutions to complex problems.
Able to collaborate effectively and exchange meaningful feedback.
Exposure to AI tools and an interest in using them to support troubleshooting, documentation, or workflows.

Nice To Haves

Previous experience using FME Form and/or FME Flow.
Working knowledge of Linux operating systems.
Experience with system administration, networking, and configuration for enterprise software products
Experience in technical writing.
Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON). and/or stream processes (e.g. Kafka, JMS, RabbitMQ).
Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP).
Experience using APIs.
Ability to speak a second language.

Responsibilities

Provide one-to-one technical support for customers through email, and Safe’s Community Q&A forum.
Conduct software demonstrations and build proof of concepts for new and existing customers.
Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to the Safe’s Community by generating step-by-step tutorials and informational articles.
Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them
Investigate and explore different configurations and technologies to assist customers, colleagues, and developers.
Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software.
Identify issues within FME and advocate for new and improved functionality that will help our customers.

Benefits

Paid time off to volunteer
Annual learning budget and training programs
Flexible and remote-friendly work arrangements
3 weeks of vacation
6 additional paid seasonal days off per year
Extended health, dental, health or lifestyle spending, and counseling benefits from day 1
Parental Leave Top-Up Program
Bi-annual profit sharing
RRSP/TFSA matching program
Close to public transit
Complimentary parking
Bike storage