Technical Support Specialist, Heavy Lifting Technology

Enerpac Tool Group Corp•Deer Park, TX

135d•Hybrid

About The Position

Responsible for providing on-site product knowledge and technical solution support for customers and sales personnel. Includes operational supervision, training, and troubleshooting. May commission and repair HLT products on an as needed basis. The primary work environment is a temperature-controlled office setting but will be visiting different customers where following appropriate safety protocols at the location would be required. While visiting customers, employee may occasionally be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions. Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.

Requirements

Must be proficient in reading electrical schematics and can troubleshoot/repair industrial electrical control circuits both hardware and software.
Read and interpret documents such as operating procedural manuals, maintenance instructions, and safety rules and MSDS. Ability to enter routine maintenance reports and correspondence. Ability to speak effectively before groups, customers or employees of organization.
Calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Resolve problems involving several concrete variables in standardized situations.
Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system.
Possesses the ability to clarify complex situations
Promotes ideas
Able to manage multiple priorities with a bias towards action and speed
Searches for solutions, drives continuous improvement and constantly raises the bar to stretch own and others’ levels of achievement
Bases decisions on fact and adopts a disciplined approach

Nice To Haves

Understanding of electromechanical systems preferred.

Responsibilities

Maintain in depth technical knowledge of hydraulic and electrical systems provided by the HLT organization.
Ensure customer satisfaction by providing customer training, general safety, and product training on purchased equipment.
Lead on-site job assessments requiring consultative review and recommendations.
Provides on-site customer training and demonstrations to ensure proper function and customer satisfaction.
Analyze complex technical problems using schematics and deliver solutions where previous precedents may not exist.
Provide on-site training and demonstrations to ensure customer is comfortable operating the equipment and that they fully understand all aspects of operation to avoid any unnecessary extra visits.
Improve or establish Refurbishment and Repair Procedures for both internal and external needs.
Provide feedback to sales team regarding the status of the onsite support, including any issues that need to be resolved, or any additional opportunities that exist.
Obtain documentation (pictures, drawings, general information, etc..), which will be downloaded in the project files upon return to the office.
Supervise and/or perform initial commissioning on new systems.
Will occasionally deliver sales services at customer sites that includes maintenance and repair of HLT products to ensure proper functionality.
May have to work in environments that require industrial safety protocol.