Technical Support Specialist/Engineer
About The Position
ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products. In this role, you will serve as a primary technical resource for customers, distributors, OEMs, and internal sales teams by answering product questions, supporting product selection, troubleshooting issues, and managing technical inquiries through resolution. Working closely with Applications Engineering, you will gather application requirements, provide recommendations for standard applications, document customer interactions, and coordinate escalation of complex issues when needed.
Requirements
- 1-5 years of technical support, applications engineering, or related experience, or 4+ years in a technical/mechanical role.
- Basic understanding of hydraulic or mechanical systems.
- Ability to read technical drawings and schematics.
- Strong troubleshooting, problem-solving, and communication skills.
- Customer-focused attitude and strong organizational skills.
- Must be authorized to work in the United States without sponsorship now AND in the future.
Nice To Haves
- Associate's or Bachelor's degree in Engineering or a technical field.
- Experience with hydraulic braking systems, mobile equipment, or off-highway applications.
- Experience supporting customers or sales teams in a technical environment.
Responsibilities
- Respond to technical inquiries from customers, distributors, OEMs, and sales teams.
- Assist with product selection, compatibility questions, and legacy product replacement recommendations.
- Provide first-pass troubleshooting and technical guidance for hydraulic and braking system products.
- Gather and document application requirements for customer projects.
- Perform basic technical evaluations using established tools and processes.
- Manage support cases and ensure timely customer follow-up.
- Maintain accurate records of customer interactions and recommendations.
- Contribute to technical documentation, troubleshooting guides, and process improvements.
Benefits
- Annual Incentive Plan
- Competitive Benefits Package
- 401(k)
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Collaborative Team Environment
- Opportunities for Professional Growth and Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
