Technical Support Specialist-Chillers

Solstice Advanced Materials•Morris Plains, NJ

40d•Hybrid

About The Position

As a Technical Support Specialist here at Solstice Advanced Materials, you will be responsible for supporting technical services related to the application or our refrigerant offerings for chiller applications. You will handle all technical inquiries from end users, OEM’s, contractors, environmental entities and others. You will interact with our sales, marketing and R&D teams to support this vertical. In this role, you will support the application of our refrigerant offerings in all chiller design configurations, centrifugal and positive displacement across all applications. You will assist sales with both field support and customer calls. You will support marketing efforts with your excellent practical experience. You will report directly to our global technical services director, and you will work out of our Buffalo, NY or Morris Plains, NJ location on a hybrid work schedule.

Requirements

Excellent practical experience

Responsibilities

Take technical inquiries from various inputs and provide accurate technical responses. Maintain a database to accurately log the nature and source of inquiries. Convert technical inquiries into sales leads where applicable
Own every aspect of the required support in this segment. This includes understanding field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings
Handle SFDC inquiries and phone calls
Back up aftermarket sales
Handle quality complaints
Present Solstice options to industry trade shows
Support retrofits
Support field trials
Perform site surveys, compose reports, and testimonials
Support technical literature creation
Support new product introductions
Provide assistance to R&D and relay field practices
Own cylinder fleet information and maintain customer facing cylinder manuals