Technical Support Specialist - Aircraft Connectivity

EchoStar•Atlanta, GA

2d•Onsite

About The Position

EchoStar's Hughes Network Systems division seeks a Technical Support Specialist in Atlanta, GA to deliver frontline technical oversight for customer aircraft in-flight connectivity (IFC) systems. The position addresses critical operational challenges by diagnosing system faults, reviewing performance logs, and delivering rapid corrective action to maintain fleet reliability and regulatory compliance. Additionally, this role drives ongoing process improvements to reduce operational costs and enhance system efficiency for airline operations.

Requirements

Expertise in servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems
Advanced proficiency in interpreting complex technical manuals, wiring diagrams, and system schematics
Analytical troubleshooting abilities using performance metrics, diagnostic tools, and log analysis software
Strong communication skills for delivering technical guidance, training, and operational reporting to airline personnel
Application of AI literacy to enhance diagnostic accuracy, automate workflow processes, and drive operational efficiency
Ability to drive process improvement initiatives to lower operational costs and enhance system reliability
Experience or familiarity with airline maintenance operations and regulatory compliance standards
Strong organizational skills with the ability to manage multiple complex tasks simultaneously in a fast-paced environment
High resilience and conflict-resolution capabilities when handling high-pressure technical situations
Proficiency in Microsoft Excel, PowerPoint, ServiceNow, and technical software tools
Minimum Education: Two-year degree in a technical field or equivalent combination of relevant work experience and certifications
Minimum Experience: 2 years of experience in In-Flight Connectivity (IFC), SATCOM, or Avionics systems servicing
In-Flight Connectivity (IFC) or SATCOM system troubleshooting
Reading and interpreting technical manuals, wiring diagrams, and schematics
Diagnostics using system logs, performance metrics, and ticketing systems like ServiceNow
Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage

Responsibilities

Serve as the frontline technical point of contact to ensure seamless customer maintenance operations and rapid issue resolution
Establish and execute structured maintenance plans for active discrepancies using ticketing tools like ServiceNow
Analyze technical performance data, system logs, and schematics to diagnose complex faults with speed and precision
Ensure all troubleshooting and repair guidance fully complies with federal regulatory guidelines
Leverage AI tools to analyze system diagnostic logs, streamline ticket management, and predict recurring technical faults
Collaborate with cross-functional engineering teams to implement system enhancements and optimize fleet performance