Technical Project Manager, Connectivity

Gigs•New York, NY

1d•$140,000 - $180,000•Hybrid

About The Position

As a Technical Project Manager, Connectivity, you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution. This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.

Requirements

2-4 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high-paced startup.
Strong problem-solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
Proactive, hands-on mindset — you’re not afraid to dive into the weeds to get things done.

Nice To Haves

An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.

Responsibilities

Support core connectivity operations — help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
SIM Management and Inventory — Oversee SIM ordering, inventory tracking, and distribution processes across all markets
Escalations and Troubleshooting — Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues
Testing and QA — Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
Work with data — gather and analyze metrics to spot issues, identify trends, and support operational decisions.
Improve processes — document workflows, identify bottlenecks, and help implement more scalable solutions.