Technical Support Specialist 3

State of Utah•Salt Lake City, UT

10d•Onsite

About The Position

The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office’s technology infrastructure. This is an at-will position.

Requirements

A bachelor's degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
At least five years of experience in Information Technology
Experience with managing Windows Servers
Experience with Microsoft Azure Cloud Services
Experience administering Microsoft 365 environment
Experience with iPhone, iPad, and Android devices
Knowledge of backups and backup principles
Knowledge of Windows Active Directory
Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops

Nice To Haves

Experience with Adobe Acrobat DC

Responsibilities

Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
Serve as a senior technical resource and escalation point for office staff and tech support personnel.
Administer and support core systems including: Network infrastructure, Windows servers and Active Directory, Microsoft 365 and Azure, Virtual desktop systems, VPN services, Storage and backup systems and archival workflow, Mobile device management, Network cameras and physical network hardware, Conference room technology and end-user devices.
Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
Provide technical guidance, training, and mentoring to junior support staff.
Coordinate work with vendors, contractors, and other technical resources.
Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge-base resources.
Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.