Technical Support & Shipping Associate

MyDoorView • Norcross, GA

21h • Onsite

About The Position

About MyDoorView At MyDoorView, we’re redefining property access solutions through cutting-edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients. Join a fast-growing, team-driven environment where your contributions directly impact product quality, customer experience, and operational efficiency. Position Summary We are seeking a reliable and detail-oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands-on, in-office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks. This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.

Requirements

• 1–3 years of experience in operations, technical support, or warehouse/shipping roles
• Strong attention to detail and organizational skills
• Comfortable working with hardware and basic networking concepts
• Ability to follow technical instructions and troubleshoot methodically
• Experience with shipping platforms (UPS, FedEx, etc.) preferred
• Basic computer skills (Google Workspace, spreadsheets, etc.)
• Ability to lift and move packages (up to ~40 lbs)
• Reliable, punctual, and able to work on-site in Norcross, GA

Nice To Haves

• Experience with low-voltage systems, access control, or security products
• Familiarity with Android-based devices or mobile device management (MDM)
• Exposure to technical support ticketing systems

Responsibilities

• Pick, pack, and fulfill outbound orders accurately and efficiently
• Prepare and label shipments (UPS/FedEx) and manage daily shipping workflows
• Maintain organized inventory and assist with stock management
• Receive and process inbound shipments and returned equipment
• Test returned intercom panels and related hardware to diagnose issues
• Document findings and coordinate with the technical team on next steps
• Reconfigure, reset, and prepare devices for redeployment
• Track RMA status and maintain accurate records
• Assist the technical support team with basic troubleshooting and diagnostics
• Help replicate reported issues in a controlled environment
• Support device provisioning and setup as needed
• Escalate complex issues to senior technical staff
• Maintain a clean, organized workspace and lab environment
• Support process improvements across operations and support workflows
• Other duties as needed as the role evolves

Benefits

• Opportunity to grow into technical or operations-focused roles
• Collaborative, team-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees