Technical Support Services Intern
About The Position
Technical Support Services Intern will work on a variety of projects; however, their focus will include the following: Answering WVU Foundation Help Desk calls, logging and resolving a variety of trouble tickets, user account administration and basic troubleshooting of both hardware and software issues. Qualities: Attention to detail, good customer service attitude, troubleshooting skills, and familiarity with Zoom, Slack, macOS/iPadOS/iOS, Microsoft Operating Systems and Office. Schedule: The student will work approximately 15-20 hours per week and will need to align with the WVU Foundation hours of operation: Monday – Friday, 8:15am – 5:00pm.
Requirements
- Must be a student at West Virginia University and be in good academic standing
- Attention to detail
- Good customer service attitude
- Troubleshooting skills
- Familiarity with Zoom, Slack, macOS/iPadOS/iOS, Microsoft Operating Systems and Office
Nice To Haves
- Preferred Majors: Computer Science or Management Information Systems
Responsibilities
- Answering WVU Foundation Help Desk calls
- Logging and resolving a variety of trouble tickets
- User account administration
- Basic troubleshooting of both hardware and software issues
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
