Technical Support Intern

Fortra

1d•Remote

About The Position

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The Technical Support Intern role is designed for students or recent graduates who are interested in building a career in technical support and developing the foundational skills needed to transition into an Associate Support Analyst position. Interns will gain hands on experience supporting customers, learning troubleshooting techniques, and working alongside experienced analysts in a collaborative, remote environment. Throughout the internship, you will assist with ticket triage, run test cases, shadow senior analysts, and contribute to documentation and other support related tasks. This role is ideal for individuals with basic IT coursework — especially those familiar with or studying the IBM i platform — who are eager to learn, grow, and make an impact at a company with more than 40 years of industry leadership.

Requirements

Current student or recent graduate enrolled in a technical or 4‑year college program with a focus on IT, programming, communications, or a related field (with demonstrated technical aptitude).
Basic understanding of IT concepts, system configurations, or software troubleshooting.
Familiarity with the IBM i platform through coursework or practical experience.
Strong written and verbal communication skills.
Demonstrated problem‑solving ability and willingness to work under guidance in a collaborative team environment.
Eagerness to learn and grow within a well‑established company.

Responsibilities

Assist with basic technical troubleshooting under the guidance of senior team members.
Support ticket triage by reviewing incoming cases and identifying initial next steps.
Run test cases and help reproduce customer issues in controlled environments.
Communicate with customers under supervision through email, phone, or ticketing systems.
Provide clear, professional updates and follow established support processes.
Shadow senior analysts to learn advanced troubleshooting and customer‑support techniques.
Participate in team meetings, training sessions, and knowledge‑sharing activities.
Collaborate with internal teams to escalate issues appropriately.
Assist with documentation reviews and updates to internal knowledge resources.
Help set up or maintain test environments based on customer inputs and system specifications.
Build foundational skills in technical support, customer communication, and problem‑solving.
Gain exposure to enterprise software, support workflows, and the IBM i ecosystem.