Technical Support Engineer

ELECTRIC MACHINERY COMPANY LLC • Minneapolis, MN

36d • $80,000 - $90,000 • Onsite

About The Position

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims. This role involves interfacing with engineering, commercial, and quality teams, analyzing field data, recommending corrective actions, and writing service reports. The engineer will also coordinate the inspection and disposition of returned equipment, act as a liaison between sales, customers, and the factory, and deliver client training.

Requirements

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
• Demonstrated project management skills, including direction of technical and non-technical staff and customers.
• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
• Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
• Physical ability to travel freely within manufacturing and office facilities: This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
• Ability and willingness to wear fall protection equipment.
• Physical ability to lift and carry 25 pounds.
• Physical ability to travel via public, commercial or personal transportation.
• Must possess an insurable driver’s license.
• Must possess a valid Passport or be able to obtain a Passport.

Responsibilities

• Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
• Resolve service requests effectively, and promote strong customer relationships.
• Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
• Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
• Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
• Deliver Client training pertaining to EM products and services.
• Other duties may be assigned by management to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level