Technical Support/Service Desk Specialist
Rivkin Radler•Uniondale, NY
•Hybrid
About The Position
Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.
Requirements
- Excellent oral and written communication, organizational, time management and interpersonal skills a must.
- Must be able to work as part of a team, as well as independently.
- Minimum of 3 years experience with Windows 11/Office 365.
- Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
Nice To Haves
- Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
- Information technology degree or related certification(s) preferred, but not essential.
Responsibilities
- Provide support to deal with and respond to end user technical problems and follow through to resolution.
- Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
- Participate in internal projects as assigned.
Benefits
- competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
