Technical Support Scientist

Merck•Madison, WI

3d•Hybrid

About The Position

As a Technical Support Scientist, you will serve as the primary point of contact for our global customer base, delivering expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows. This position is located in Madison, WI and is full-time, on-site (with hybrid potential). We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Requirements

Bachelor's degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or other life science discipline
4+ years of wet lab and research experience
Excellent written and verbal communication skills, backed by 3+ years of experience delivering technical presentations, public speaking, or scientific messaging
Highly proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experienced in using CRM platforms (e.g., Salesforce) to track workflows or customer data

Nice To Haves

Master’s degree or PhD in a life science discipline
Hands-on experience with mammalian tissue culture workflows, including transfection, electroporation, and viral transduction; strong familiarity with the cell and gene therapy (CGT) sector
3+ years of experience in experimental design, scientific troubleshooting, and working independently in a laboratory setting (within the last 3 years)
Experience creating technical marketing materials, such as whitepapers, application notes, and scientific social media content
Willingness to travel up to 10% annually, including overnight stays

Responsibilities

Work hands-on in the laboratory to support customer and product application activities
Troubleshoot product performance issues and maintain comprehensive technical knowledge resources
Collaborate cross-functionally with R&D, Marketing, Customer Service, Quality, and Production to relay customer insights, drive product improvements, and ensure high customer satisfaction
Support the training and onboarding of new team members
Stay current with industry trends and scientific literature through ongoing interactions with researchers and life science suppliers