Technical Support Scientist, Probe Design

Bio-Techne • Newark, CA

9h • Onsite

About The Position

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Advanced Cell Diagnostics, Inc. (ACD) is a leader in the field of molecular pathology and tissue-based diagnostics. Our core RNAscope® technology is the world’s first multiplex fluorescent and chromogenic in situ hybridization platform capable of detecting and quantifying RNA biomarkers in situ at single molecule sensitivity. RNAscope® is an ideal platform for developing the next generation of tissue-based companion diagnostics. We are committed to continued innovation to bridge the gap between basic research and clinical medicine to fulfill the promise of personalized medicine. The Probe Design, Support Scientist role is to serve as the primary customer contact on probe-related issues. The Support Scientist will be responsible for providing guidance and technical support to customers in the usage of probes and assays while maintaining customer satisfaction.

Requirements

• PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related field
• In-depth knowledge of genes and sequences
• Ability to translate publicly available knowledge from databases or raw data from private databases
• Expertise in commonly used biological databases and bioinformatics software tools
• Ability to work within multi-disciplinary team of computational biologists, molecular biologists, imaging software scientists, biochemists and others
• Post-graduate experience with experimental design, cell and molecular techniques
• Must be very adept at diagnosing, troubleshooting and solving complex technical problems with a variety of biological assays
• 5yr+ of experience with Linux, Python, Perl or other programming languages
• 5yr+ of experience with next-generation sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic)
• Extensive experience with assay development, particularly tissue and cell-based assays
• Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills
• Committed to total customer satisfaction with outstanding interpersonal skills and professionalism
• A team player
• Leadership skills

Responsibilities

• Provide application assistance, product training and system troubleshooting for Advanced Cell Diagnostics scientific product lines via phone and email
• Provide Probe Support for RNAscope® family of products (DNAscope/BaseScope/miRNAscope)
• Use of Linux command-line tools for sequence alignments (BLAST/BLAT), probe selection, specificity
• Collaborate with technical support & internal teams related to probe troubleshooting
• Act as primary contact for customers regarding technical issues, as well as providing scientific consultation for research use only
• Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner
• Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM database
• Act as liaison role with Sales, Marketing and R&D groups to provide feedback on product performance.
• Contribute to the ongoing development of the Probe Design team's knowledgebase
• Participate in training of new hires regarding ACD's product lines

Benefits

• competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• 401k plans
• employee stock purchase plan (ESPP)
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• mentorship
• promotional opportunities
• training and development
• tuition reimbursement
• internship programs
• employee resource groups
• volunteer paid time off
• employee events
• charity drives
• accrued leave policy with paid holidays
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior