Onsite Technical Support & Sales Representative

Asurion

3d • Onsite

About The Position

This position requires newly hired Technical Support and Sales Representatives. Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions: Put Customers First, Play A Team Sport, Take Ownership, Collaborate and Then Commit, Reach Full Potential.

Requirements

• Minimum education: Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role, team members in this role have sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications

Responsibilities

• Evaluate and troubleshoot with customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• Sell Asurion smart home and other products on every call
• Directly connected to PPX incentives
• Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
• When needed, escalate calls appropriately
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Benefits

• $20/hr base pay (guaranteed)
• Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr!
• Earned pay can now be accessed early!
• Based on your sales performance, you'll get extra money
• We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED