Technical Support Representative
About The Position
Inter-State Studio & Publishing Co. is currently seeking a Technical Support Representative at our corporate location in Sedalia, MO. Inter-State Studio is a family-owned school photography and yearbook company that has been successfully serving schools for 90 years. By listening to the needs of our customers and utilizing the latest technologies, we pride ourselves on providing high-quality school portraits and yearbooks with affordable pricing and excellent service. The Technical Support department is a team that provides comprehensive support via phone, email, chat, and in-person interactions for a wide range of software and hardware inquiries. Reporting to the Technical Support Manager, this person will be responsible for providing quality technical support to our internal and external customers. Our team values integrity, teamwork, great communication, creativity, and a positive attitude. We take pride in our work while also having fun during our day!
Requirements
- A minimum of 1 year experience in a customer-facing position.
- Strong customer service skills.
- Excellent problem-solving and logical process development skills.
- Excellent written and verbal communication skills.
- Collaborative mindset emphasizing clear and proactive communication with teammates
- Exhibit patience and empathy in customer interactions, recognizing and addressing their concerns with understanding and professionalism.
- Adapt to rapidly changing environment and challenges.
- Basic workstation troubleshooting experience.
Nice To Haves
- 2-year degree in a technical-related field.
- Equivalent experience may be substituted in place of education.
Responsibilities
- Work to create positive relationships with the customer and fellow team members.
- Utilize department systems (ticket software, call center application) to perform job duties as part of the team.
- Respond to customer requests in a timely manner.
- Use questioning to completely understand the customer's issue and to ascertain the best possible solution.
- Provide answers and guide customers through corrective steps clearly and in a professional manner.
- Follow through with all commitments made to customers.
- Participate in team projects.
- Document all software and operational issues.
- Complete assigned projects within the time allocated.
Benefits
- Medical, dental, and vision benefits
- 401K retirement plan
- Vacation
- After fully trained, as needed work from home option (with manager approval)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
