Technical Support Representative

Celero Commerce•Dallas, TX

13h

About The Position

Technical Support Representative Needed Celero Commerce is looking for a Technical Support Representative to join our team! In this role, you will be responsible for troubleshooting and assisting merchants, banks, sales representatives, and internal teams with technical issues related to payment gateways, terminals, and integrations. You’ll play a key role in ensuring seamless payment processing while providing top-tier support in a call-driven environment.

Requirements

Dallas, TX - based position
1-2+ years of experience in a similar role.
Technical aptitude – Ability to work with multiple terminals, gateways, and processors.
Attention to detail – Strong documentation skills and ability to ensure account accuracy.
Independent and team-oriented – Self-motivated while thriving in a collaborative environment.
Quick thinking and resourceful – Ability to troubleshoot a wide range of technical issues.
Clear and effective communication – Ability to explain technical concepts clearly to non-technical users.
Proficiency in Microsoft Office Suite.
Experience handling challenging customer interactions with professionalism.

Nice To Haves

Experience with Fiserv, TSYS, Dejavoo, or Pax payment systems is a plus.
Bilingual skills (preferred but not required).

Responsibilities

Troubleshoot and resolve technical issues on terminals, gateways, and integrations.
Utilize CRM tools to document and maintain detailed records of customer interactions.
Resolve support tickets within designated SLA timelines.
Communicate effectively with merchants, sales agents, banks, and internal teams via phone, chat, text, and email.
Operate within a call center environment, following established procedures and company standards.
Adapt to a variety of technical issues and provide resourceful troubleshooting.
Maintain a strong customer service approach while assisting with technical inquiries.
Perform other duties as assigned.