Technical Support Representative

Ziegler•Minneapolis, MN

4d•$26 - $32

About The Position

Ziegler CAT has an opening for a Technical Support Representative responsible for installing, configuring, and providing technical support and repairs for all desktop and laptop computers, software, or any related computer systems. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you're a talented, hard-working and down-to-earth person, you'll fit in perfectly here.

Requirements

2 year degree in related field required; 4 year degree preferred
2+ years in a corporate technical support position is strongly preferred
Technical knowledge of hardware, software and network systems
Ability to troubleshoot and repair hardware and software on desktop and laptop computers
Knowledge of Microsoft Office Suite
Excellent customer service and communication skills
Clean driving record
Attention to Detail
Commitment/Dependability
Creative Thinking
Efficiency
Problem Solving
Lift/carry up to 30 lbs
Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, overhead reaching.

Nice To Haves

Experience with the following preferred: Microsoft Windows client & server, Active Directory, LANDesk, WiFi, Mobile Internet Service (Verizon, AT&T, etc.), Cisco Anyconnect VPN, McAfee Antivirus

Responsibilities

Image, configure, install, and support Ziegler desktop & laptop computers, software, and printers
Respond to hardware, software, and authority requests following Ziegler's procedures
Troubleshoot and resolve computer, server, and network connectivity problems
Respond to support tickets, software and hardware requests per Ziegler's ticketing and request systems
Maintain compliance of licensed software
Provide Backup & recovery of systems and data
Maintain security of computer and network systems
Provide remote office support via telephone or travel to other Ziegler branches

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Paid time off (PTO) - 15 days to start
401(k) contributions & match
STD & LTD Insurance, FSA & EAP
Ongoing training
Advancement opportunities
Safe, clean, and friendly work environment
Military Friendly