Technical Support Representative

Maxcess International • Eureka, MO

1d

About The Position

The Technical Support Representative is the primary technical resource for internal & external customers. They draw on their deep RotoMetrics product knowledge to recommend customer solutions related to precision rotary die-cutting.

Requirements

• Eagerness to become a technical expert on RotoMetrics products
• 5 years in rotary cutting or converting industry
• High school diploma, GED, or Technical Diploma
• Medium-level knowledge of RotoMetrics product portfolio
• Excellent organization & communication (verbal & written) skills
• Ability to read & understand internal & external drawings
• Ability to work sitting, standing, &/or walking 8-10hrs/day
• Ability to lift up to 50lbs
• Ability to wear personal protective equipment-safety shoes, safety glasses, hearing protection, etc.
• Ability to work in typical manufacturing environment—noise, dust, odors
• Willingness to travel up to 25%

Responsibilities

• Provide clear, concise solutions-& alternatives-to internal & external questions, to meet customer needs
• Perform material evaluation of customer stock to determine blade clearance & product recommendations to sales team, based on customer application & ROI
• Perform onsite product audits to identify product conformity, make actionable recommendations, & support customer processes
• Perform onsite product installations
• Troubleshoot customer problems, remotely & onsite
• Vet the feasibility of customer applications & assist team in make/no-make decisions
• Supply training to internal & external customers on RotoMetrics products & processes
• Proactively grow personal & departmental knowledge
• Other duties as assigned to meet departmental & company objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED