Tier 2 - Technical Support Representative
Beanfield Technologies Inc.•Toronto, ON
•CA$23 - CA$25•Hybrid
About The Position
The Tier 1 Technical Support Rep reports directly to the Tier 1 Technical Support Supervisor and assists with troubleshooting and provisioning of residential customers services and provides support to Customers. This is a 9 month contract position.
Requirements
- Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas.
Nice To Haves
- Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
- Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
Responsibilities
- Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
- Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
- Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
- Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
- Follow standard helpdesk procedures.
- Assist Customer Experience Analysts, Installers, and other departments as needed.
- Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
- Must be available 24/7 for all shifts.
- Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.
Benefits
- A united, values-driven culture that genuinely cares about people, collaboration, and community.
- Hybrid work model
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
