Technical Support Representative

TEKsystems•Irvine, CA

1d•$21 - $22•Hybrid

About The Position

We’re seeking a customer-focused Technical Support Specialist who thrives in fast-paced environments and enjoys solving complex problems. This role is ideal for someone who combines strong communication skills with hands-on technical troubleshooting experience.

Requirements

1+ year of customer service or phone support experience
2+ years of technical troubleshooting experience (HVAC or related preferred)
High school diploma or equivalent
Strong verbal and written communication skills across diverse audiences
Ability to multitask and stay focused in high-pressure situations
Proactive, self-motivated, and team-oriented mindset
Proficiency with Microsoft Office, especially Outlook
Flexibility to work weekends, holidays, and overtime as needed

Nice To Haves

Hands-on HVAC field experience or related certification/training
Call center experience
Passion for troubleshooting and problem-solving
Strong customer-first mindset
Clear, confident communicator
Resourceful problem solver who enjoys technical challenges
Positive attitude and ability to work collaboratively

Responsibilities

Provide technical support to sales teams, contractors, distributors, engineers, and architects to promote and support company products
Diagnose and troubleshoot water heater issues over the phone, identifying root causes and delivering clear solutions
Research and resolve installation and product usage issues for contractors and end users
Differentiate between technical and business issues and resolve or escalate as needed
Accurately document warranty information and detailed case notes for each interaction
Follow up promptly to ensure customer issues are resolved
Support team members with high-priority technical inquiries
Respond to email inquiries related to product information and troubleshooting
Assist with multilingual support or Spanish call queues as needed
Participate in additional projects or assignments as directed