Technical Support Representative
About The Position
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL. We’ll Provide: Robust benefits package including health insurance, dental, 401K, PTO and holidays Salary range of $55,000-$65,000 A set schedule of 845am-5:15pm to help promote work/life balance Support/mentorship from supervisors and other team members Opportunities for continued growth and learning
Requirements
- At least 2 years of technical support experience (must have experience supporting SaaS applications)
- 3-5 years of professional in-office experience with small to medium sized businesses
- Strong understanding of the technical support role in a call center environment
- Experienced troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Valid license and reliable transportation
Nice To Haves
- Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL
Responsibilities
- Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
- Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
- Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
- Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
- Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
- Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
Benefits
- Robust benefits package including health insurance, dental, 401K, PTO and holidays
- Salary range of $55,000-$65,000
- A set schedule of 845am-5:15pm to help promote work/life balance
- Support/mentorship from supervisors and other team members
- Opportunities for continued growth and learning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
