TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
About The Position
Micro Center is seeking self-motivated, results-driven PART-TIME TECHNICAL SUPPORT REPRESENTATIVES to join their team. In this role, you will contribute to a best-in-class customer experience while helping customers find the right technology solutions for their needs. This position is ideal for individuals who thrive in a fast-paced retail environment, enjoy continuous learning, and share a dedication to delivering outstanding service. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers get the most out of their products while growing sales, this is the perfect role for you!
Requirements
- High school diploma required
- Strong listening, critical thinking, and problem-solving abilities
- Excellent verbal and written communication skills
- Accurate and efficient typing proficiency
- Ability to multitask effectively while managing priorities
- Flexible and adaptable when working with diverse customer needs and personalities
Nice To Haves
- one year of experience in customer service or a related field preferred
- Passion for technology, including computers & electronics is a definite plus
Responsibilities
- Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
- Maintain a general understanding of current consumer electronic devices and technology.
- Identify customers’ needs, clarify information, qualify issues, and offer solutions.
- Personalize support to improve customer satisfaction.
- Accurately document all customer contacts and enter them into the appropriate database.
- Develop and maintain effective working relationships to ensure teamwork.
- Meet personal/team goals.
Benefits
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities
- Paid Time Off for regular associates
- 401(k) Retirement Plan with Company Match
- Industry-Leading Vendor and Company Training
- Clear Career Growth and Advancement Opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
