Technical Support Representative

TEKsystems•Round Rock, TX

2d•$22 - $22•Onsite

About The Position

As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.

Requirements

Mature customer service skills
Strong verbal and written communication skills
Proficient in Excel and Outlook
Thrive and adapt to a fast-paced dynamic environment.
Maintain a strong ability to manage and complete projects under tight deadlines.
Possess professional written and oral communication skills.
Maintain an ability to see the larger picture.
Retain a positive attitude with open, respectful communication.
Proficient in Google Gmail. Google Apps, & Google Earth
Proficient in Microsoft Excel
Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
Familiarity with financial software
Familiarity with cloud-based tracking software platforms

Responsibilities

Enter and dispatch work orders
Ensure that work orders have been received by subcontractors
Verify the scheduled time and date of the work
Enter accurate and complete notes in the system of correspondence with customers and subcontractors
Act on all incoming phone calls
Closing all service calls in the system when work is complete
Update customer web based portals
Effectively manage the dashboard and maintain customer as well as SLA requirements