Technical Support Representative - Tier I (Remote U.S.)
About The Position
Join Uniguest as a Remote Technical Support Representative. At Uniguest, our Technical Support Representatives are the trusted experts our customers rely on when they need help most. If you enjoy solving technical problems, helping people, and working with a supportive team, we'd love to hear from you. In this fully remote role, you'll provide exceptional technical support to customers across the United States in a 24/7/365 environment. You'll troubleshoot Windows PCs, networking issues, and Uniguest's proprietary software while guiding customers through solutions with patience, professionalism, and confidence. No two days are the same. You'll have the opportunity to solve a variety of technical challenges, develop your troubleshooting skills, and make a meaningful impact by helping customers get back up and running quickly. The ideal candidate enjoys technology, communicates clearly, and thrives in both independent work and collaborative team environments. If you're naturally curious, customer-focused, and motivated by solving problems, you'll fit right in. This is a fully remote position based in the United States, offering the opportunity to grow your technical expertise while working with a collaborative team dedicated to delivering outstanding customer support.
Requirements
- Experience troubleshooting Windows PCs, common hardware issues, and printer functionality.
- Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers.
- Strong verbal and written communication skills with the ability to explain technical concepts to users of all experience levels.
- Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with the ability to work independently while collaborating effectively with a remote team.
- A curiosity for technology and a willingness to quickly learn new products, systems, and tools.
- Experience using CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office.
- High school diploma or equivalent required.
- Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader.
Nice To Haves
- Experience with Linux is a plus but not required.
- Associate degree in Information Technology or a related field is a plus.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
Responsibilities
- Deliver friendly, professional technical support via phone and remote tools
- Troubleshoot Windows PCs, networking issues, and Uniguest software
- Diagnose technical problems and guide customers to successful resolutions
- Collaborate with teammates to resolve complex issues and share knowledge
- Create a positive customer experience with every interaction
Benefits
- Competitive employee benefits package
- Medical, Dental and Vision Insurance Plan options.
- Pet Insurance Plan.
- 401k Plan with Employer Match.
- Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
- Employee Assistance Program (EAP).
- Employee Referral Bonus Program.
- Career development and potential for advancement opportunities.
- Performance bonuses.
- Employee Recognition Rewards Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
